Capture
Hypothesis
If you bring in the Fraud and Support team and focus on dispute defensibility as well as detection, they’ll co-champion the deal and raise your win odds.
Revolut has the highest FOS fraud/scam complaint volumes and the highest non-APP uphold rate.
Which, September 2025
“A lot of fraud disputes become Ombudsman cases.”
Marta, Revolut Discovery Call (17:25)
Understand
Act

everboard
App
10:30 AM
You’ve lost 4 of your last 10 deals where the Support team wasn’t involved by your 3rd meeting.
Marta noted fraud cases often reach the Ombudsman, revealing pain in the downstream impact of fraud decisions on Support.
💡 Propose a working session with Marta + Support lead to define 3 dispute related metrics you can build into your ROI narrative (e.g., handle time, escalation rate).
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